Frequently asked questions

For most situations, yes — assessment, ongoing support and exercises all adapt well to a screen, with the added benefit of not depending on travel. Some cases do benefit from in-person contact (more specific oral-motor work, for example); the initial assessment also helps work out whether remote support is the right fit.

There's no fixed minimum age. Many families book the initial assessment as soon as they notice a warning sign, even before age 3 — that's exactly what helps decide whether to start now or wait a few more months.

No. The initial assessment exists precisely to reach that diagnosis — you don't need to bring a prior medical report, though any existing report helps speed up the process.

That's the Initial assessment: a structured 50-minute conversation, by video call, to understand the current difficulties, history and goals — yours or your child's. By the end, you'll have a clear picture and a proposed plan, even if you decide not to continue afterwards.

Just a quiet space and a stable internet connection. For children's sessions, it helps to have a favourite toy or everyday object nearby, but it isn't required — the therapist guides the session.

It varies a lot depending on the difficulty, age and how regularly sessions happen — there's no single honest number to give here. The initial assessment usually includes a realistic estimate, adjusted later as things progress.

A computer, tablet or phone with a camera and microphone, and a reasonable internet connection. The video call room opens directly on the site, inside the browser — no app to install.

Payment happens online at the time of booking, by card, MB WAY or Multibanco (Portuguese payment methods). The session is only confirmed once payment is validated. Multibanco, being slower to confirm, is only offered when the session is booked at least 3 days in advance.

Yes — the payment receipt becomes available automatically in your account, under "Receipt", as soon as payment is confirmed. A certified invoice-receipt is currently issued manually by the therapist; if you need one for insurance or reimbursement purposes, contact her directly after the session.

You can cancel directly from your account up to 24 hours before the session — if you've already paid, the refund is requested automatically. For cancellations with less than 24 hours' notice, or to reschedule, contact the therapist directly.